Rentals & Events Manager

General Purpose of Position:

Working under the Director of Operations & Facilities and in collaboration with other staff, this position will plan, execute, and manage external rental events at the museum, supporting a $100K+ annual earned revenue goal and helping to expand the program and enhance collaboration with the development team. In addition, this position will also provide general support for additional internal events.

Principal Duties and Responsibilities:

The position is responsible for coordinating facility rentals and supporting internal museum-sponsored events. The position coordinates details from event inquiry through completion, as well as carrying out all event timelines and deliverables.

Essential Job Functions:

• Serve as the production lead for rental events; plan, execute, and manage event rentals at the museum, including weddings, corporate events, receptions, conferences, and other rentals. Provide excellent customer service with the goal of securing repeat business and referrals.
• Respond to all event rental inquiries via rentals inbox in a timely manner via phone, email, and in-person, providing excellent customer service, and meeting sales targets. Provide information to prospective clients, including date availability, rental terms, permitted use of museum, and exhibition schedules.
• Conduct site tours and production walkthroughs for clients and vendors.
  
• Serve as museum point person for all facility rentals, ensuring a positive rental experience, and increasing repeat business
  
• Be available for client as the point of contact throughout the event. Respond to concerns and enforce space usage guidelines and policies.
  
• Execute rental agreements and ensure rental documentation, insurance certificates, and payments are received.
  
• Prepare the monthly sales report for the Event Rentals Program.
  
• Maintain accurate payment records, client files and vendor files, and all event documentation, including event reports and communication. Review and update contract language as required to ensure museum policies are adhered to and communicated to clients. Assist with Salesforce integration and implementation, manages the transfer of records into Salesforce.
  
• Support, as needed, at-cost rentals with individual, corporate or foundation partners.
  
• Assist in creating and implementing a plan to maximize revenue and expand promotion of the museum as a premiere event location.
  
• Work closely with regional meeting and event planners.
  
• Perform other duties as assigned
• Be physically present at the MAH a minimum of 75% of the work week, as well as at all private events at the museum.

Qualifications:

• Bachelor's degree in a related field and 5+ years of professional experience.
• Demonstrated professional and calm demeanor in high-pressure situations.
• Excellent customer service and sales skills.
• Must be able to work under pressure, prioritize, and re-prioritize to meet multiple deadlines.
• Meticulous attention to detail and highest quality execution in all situations.
• Excellent computer skills necessary, including but not limited to Microsoft Office, Google platform and Salesforce.
• Ability to move, lift, and perform very physical actions and ask for assistance when needed to perform those duties.
• Excellent oral and written communication skills.
• Must be able to work a flexible schedule, including nights and weekends.

How to Apply:

To apply, please submit a cover letter, resume, and three professional references by e-mail to jobs@santacruzmah.org. Please put “Rentals & Events Manager Search” in the subject line of the email. Applications will be accepted until the position is filled. No phone calls, please. Only applicants being considered will be contacted.

The MAH is an equal opportunity employer committed to a diverse and inclusive work environment. We strongly encourage Black, Indigenous, People of Color (BIPOC), and all other marginalized identities to apply. The MAH is for everyone and dedicated to actively practicing anti-racism in our organization.

The MAH is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, as well as programs and activities. If reasonable accommodation is needed to participate in the job application, interview process, or other aspects of employment, please contact hans@santacruzmah.org.

About the Organization:

The MAH is a thriving community gathering place for Santa Cruz County on California’s central coast. Its robust slate of offerings includes commissioned, co-created, and presented work; a rotating exhibition series; biennial public festivals; education and outreach programs; and cultural celebrations and activities in collaboration with its many partners. In addition, the MAH maintains a permanent collection of art and artifacts of regional significance; manages a historical archive and multiple historic sites; and operates a vibrant public plaza on the museum’s doorstep that features food, social events, and year-round creative happenings.