Membership Coordinator

Hours: Minimum of 30 hour per week, Non-Exempt

Rate: $20–$24/hour, DOE

General Purpose of Position:

Working under the Director of Development & Communications and in collaboration with other staff, this position is responsible for facilitating all aspects of the acquisition, cultivation, and solicitation of general memberships and executes tasks related to all membership recruitment and retention including the member journey for the Santa Cruz Museum of Art & History (MAH). A member of the development and communications team, this position is responsible for ensuring that all members receive the appropriate membership benefit packages and collaborating cross-departmentally to develop member communication and experiences, both in-person and virtual.

Principal Duties and Responsibilities:

This position oversees the development of the MAH’s membership plans, member communications, and membership promotional campaigns to increase new member enrollment and retain existing members. This position is responsible for soliciting general memberships via multiple channels and platforms, and oversees the processing of memberships including addressing member questions and concerns. In addition, this position is responsible for meeting targeted monthly membership goals.

Essential Job Functions:

  • Work with the senior management team to align with the MAH’s overall vision to grow and strengthen our membership program.
  • Support the mission of the MAH in accordance with Strategic Plan, Board direction, and adhere to the policies in the Employee Handbook.
  • Develop and update membership recruitment and renewal materials necessary for a consistent voice and image across the MAH and all of our properties.
  • Collaborate across teams to develop a thoughtful and strategic member journey that addresses the needs of our members and the museum’s long-term goals. Work with the team on cohesive donor and membership outreach.
  • Proactively promote the MAH’s exhibitions, events, programs, offsite locations, partnerships, and rentals through member communications.
  • Create monthly reports regarding current membership status and maintain all information systems, files, and data related to member interests, including contact information in Salesforce database.
  • Write, edit, and distribute member communication materials in collaboration with the team.
  • Work cross-departmentally to create member-specific opportunities, including special events, perks, member discounts, and more to add value to the membership program.
  • Develop sales strategies and talking points to lead the front-line staff in membership sales and solicitation.
  • Coordinate logistics and be on-site to provide support for all member events, including set-up, greeting guests and/or registration, tear-down, and event follow-up.
  • Proactively engage community members by representing the MAH at various events and with selected community organizations.
  • Be able to work within a fast-moving environment and to deliver within restricted time, space, and financial resources.
  • Be able to utilize various electronic communication means to accomplish the duties and responsibilities of the position.
  • Be able to work with a diverse range of people.
  • Support the mission of the MAH in accordance with the strategic plan, Board direction, and adherence to the policies in the employee handbook.
  • Attend board and committee meetings as necessary.
  • Be physically present at the MAH a minimum of 50% of the work week.

Qualifications:

  • Bachelor’s degree in a related field or 3+years of professional experience.
  • Experience collaborating cross-departmentally to develop and lead a membership program, including in-person and virtual recruitment and retention activities.
  • Proficient with Salesforce, Google Analytics, Mailchimp, and other membership automation tools.
  • Proven ability to adapt writing style to maintain and define the voice of the organization.
  • Exercise discretion and good judgment in processing and maintaining confidential information.
  • Leadership skills and management experience.
  • Excellent oral and written communication skills.
  • Must be able to work a flexible schedule, including nights and weekends.

How to Apply:

To apply, please submit a cover letter, resume, and three professional references by e-mail to jobs@santacruzmah.org. Please put “Membership Coordinator Search” in the subject line of the email. Applications will be accepted until the position is filled. No phone calls, please. Only applicants being considered will be contacted.

The MAH is an equal opportunity employer committed to a diverse and inclusive work environment. We strongly encourage Black, Indigenous, People of Color (BIPOC), and all other marginalized identities to apply. The MAH is for everyone and dedicated to actively practicing anti-racism in our organization.

About the Organization:

Serving 130,000 people per year, the MAH is a thriving community gathering place for Santa Cruz County on California’s central coast. Its robust slate of offerings includes commissioned, co-created, and presented work; a rotating exhibition series; biennial public festivals; education and outreach programs; and cultural celebrations and activities in collaboration with its many partners. In addition, the MAH maintains a permanent collection of art and artifacts of regional significance; manages a historical archive and multiple historic sites; and operates a vibrant public plaza on the museum’s doorstep that features food, social events, and year-round creative happenings.